A friend referred Columbus Worthington Air over fi...

A friend referred Columbus Worthington Air over fifteen years ago. They have done all my HVAC work ever since. Almost ten years ago CWA completed my HVAC system replacement. I keep a yearly service contract with CWA to check and maintain the system.

The technicians have always been exceptional! clear explanation answering all questions, office communications and scheduling is great, office techs and customer are kept in sync, timely service, caring about your home, clear write-ups. now all digital with pictures and voice recorded to OCR in write ups.

AC service May 2021: during the service for air conditioning Jamie determined two issues. The coil had a slow leak and the outdoor unit capacitor needed. He showed me the readings related to the capacitor and triple checked to make sure the leak was in the coil. then, we went over options. During review of options it was determined that my equipment parts warrant was still active. between the warranty and my service contract the best option seemed to be to replacement. then, a clear estimate was made and agreed on.
The office called the next day to verify ( to order parts) and schedule service.
Two days later Trevor arrived on schedule to complete the service. He made sure to introduce himself. Made sure I was comfortable with him doing the work before proceeding. Then, walked though the site with me and explain what he would be doing. He made sure to let me know that he would engage me during the process to explain things, verify or answer any questions. I like that I can trust the technicians to pull me in as needed. That made me feel at ease asking questions whenever. My questions were answered clearly/positively.
value overall: I was very happy with the service, quality of work and the price quoted. The attention to detail and work completed was excellent. In addition, being on the service contract I had received a 50$ coupon that could be applied. thanks for making this a great experience! Paul L