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Review of luxham Garden Hotel

My girlfriend and I stayed at this hotel and were ...

My girlfriend and I stayed at this hotel and were bitten by bed bugs twice. We documented the bugs and spoke to reception about canceling the rest of our nights in the hotel. They assured us that they would be handling a refund for us. Specifically, Mark at reception assured us. We have been trying to contact the hotel to see why this is taking two weeks and our booking agent has been unable to get an answer from them.

Forget the small rooms and uninterested reception area, the bed bugs and lack of empathy are enough reason to give zero stars.

I have emailed and tried contacting many times. They are free to reach out if they wish to rectify this.