Joyce Stone

Review of Brian Center & Rehab

The experience that my Mother had was not good at ...

The experience that my Mother had was not good at all. I arrived at the Center along with transport to get her settled into her room. That was my first disappointment. The room was not set up for her arrival and I would have hoped that they would have been more prepared for her. My Mother was there for rehab on a fractured hip. The room had no wheelchair, walker or handicap bathroom access setup. I had to keep asking until each needed piece was brought to the room. I ask the CNA about how the help would work for getting her to the bathroom and with a scrunched up face her reply was "that might be a problem". She proceeded to say she could get her a "diaper". At that point I realized we had an issue. I called the case worker from the facility that helped to get her there and hoped that would fixed the problems. But it didn't. She arrived on a Thursday and by Monday morning no one had ever even offered to help her take a bath and the bed was never made or changed the entire time she was there. The slow or no response at all to ringing the bell for help caused her to get up on a walker by herself and make it to the bathroom. (She was on a weight restriction for her hip) and no one seemed to even have that patient information or didn't care. I am shocked at what they say the daily cost for this rehab facility is based on the lack of care that is given. It's a total shame.
Sorry to say the bad experience caused my Mother to sign herself out that Monday and go home with my Brother. I wish the therapy had worked out for her.