I have gone to this stores for years, since they w...

I have gone to this stores for years, since they were Cingular. I usually dealt with one associate. Since he was on sick leave, I had to deal with others. One day I go in to add my sister to my line and she needed a new phone (Samsung). I was told there was a BOGO free offer on the iPhones for adding a 4th line with unlimited data, otherwise I wouldn t have purchased any phones for myself. He said it would take 3 bills and then one iPhone would come off. The money he made on us, our phones, our cases and such that day. Long story short...the phone never came off my bill. I called AT&T several times for several hours for several months. Finally, I said I m going in the store. The employee was gone and apparently incorrect with the timing and details of the promo. I still wanted something done, because it wasn t my fault and I was a long-time customer. Basically it got to the point where the manager was so busy in the back that she would hide from me and avoid my calls/texts (totally unprofessional). Needless to say, I ve been paying for 2 phones ever since and I m only on 13/30. I will never buy anything from this store for their negligence and failure to make amends to a long-time customer.