Chris Smith

Review of Orbus Exhibit & Display Group

I had an awesome experience with Orbus. We ordered...

I had an awesome experience with Orbus. We ordered our display through a local company (Indy Displays in Indianapolis) and it was manufactured by Orbus. We had an issue with a couple creases in our graphic and it also didn't fit exactly right. Our local rep from Indy Displays made arrangements to send the graphic back to Orbus for repair or replacement. I was a little hesitate because our biggest conference of the year was just three weeks away, but my local rep assured me he would make it happen. Unfortunately, after providing me with a shipping label, my local rep was unresponsive. We were running out of time so I decided to contact Orbus directly. They said they were waiting on approval from our local rep, but they couldn't reach him either after several attempts. Once I explained the situation, Orbus quickly reprinted our graphic and shipped it out to us within two days, just in time for our conference. I am so thankful for how they handled the situation. Great customer service!