This was BY FAR the WORST hotel stay either of us ...

This was BY FAR the WORST hotel stay either of us have ever experienced, beginning with the valet that believed they must be a NASCAR pit stop crew and rushed us to get out of the car and drove off with our belongings. After waiting 30+ minutes for valet to bring back the things they drove off with so that we could check in we were sent to a horrible room with plumbing and television issues. Then waited over an hour to be moved to a SMALLER room that had no cable, no live television, an a/c that didn't cool the room, and other issues. The shower grout looked as though it had not been cleaned in some time. After saving for our celebration weekend, we are HIGHLY disappointed in the accommodations provided. I have requested to send details of stay to Tim Headington, but have been denied. We have emailed, called, and left messages. The last message was left for Michael Hernandez as directed by Guest Services. We should have NEVER been charged a dime for the fiasco and extreme frustration caused by the numerous hotel issues that were never resolved.