David Sheridan

Review of Guelph Hydro Electric Systems ...

As many people who are long time residents of Guel...

As many people who are long time residents of Guelph will agree since Alectra Utilities merged with Guelph Hydro every aspect of the service has gone downhill. First off, payment options are a nightmare. I try to pay online and their website rarely works on mobile devices. When you pay with a credit card through the phone they charge you a "convenience fee" through a third party.

When I first moved to Guelph I went to their head office to get some clarification on payment options with hopes that a staff member could guide me. I was trying to pay them. Their response was to shoo me away and inform me they no longer have an in person customer service department. On top of that it's nearly impossible to speak to a real human being through their phone lines.

On top of all of that I had a terrible experience with Alectra Utilities tree trimming crews. I understand that trees have to be cut back from power lines but they gave no notice that they would be cutting branches in front of my place (above my car). When they arrived there they asked my partner if the vehicle could be moved, which it couldn't because I had the keys and had taken an alternative vehicle to work. They were then informed to come back the following day but instead they proceeded to cut branches above my vehicle and create scratches and small dents on the roof.

Needless to say, Alectra Utilities needs to reevaluate their business practices, as I'm not the only person who has similar complaints and concerns.