Rhonie M Sweet

Review of The Bridal Belle

I strongly suggest you don't waste the trip out! I...

I strongly suggest you don't waste the trip out! I went into this business on Friday, June 10. First they're only open until 5:00 which makes it difficult for anyone that works. So I get there at 4:50 and all the lights are on, by the time I get out of my car and up to to the door (less than a minute) they lock the door and quick turn off the lights. I tried the door multiple times because it was absolutely obvious they were still there and it was 10 minutes before 5:00. They didn't answer the door.. I get into the car to call the other women that were to meet me there to tell them not to bother. I then call and sure enough, they answer the phone. I told them I couldn't believe what they had done and they were clearly still there, since they answered the phone. I said why does it say until 5:00 and you answer the phone, but not the door. The woman on the phone insisted she didn't know what was going on since she was downstairs pulling the dresses for the next day. She then told me the owner and one other woman was upstairs and that she couldn't imagine what happened. So clearly it was either the owner that did it or instructed one of her employees to do it. HORRENDOUS customer service. If you say you're open to 5:00 which is difficult for most that work, then keep the doors open until 5:00!! I'd be worried if they pulled this, what kind of funky... "well your dress isn't in on time", or if there's a problem they just won't answer their door or your phone calls. At any rate, thanks for not doing business with me.. Just extraordinary!!