Having moved out of one of their properties earlie...

Having moved out of one of their properties earlier this year, I would not recommend this letting agency to other tenants.

The property itself was in very poor condition, and repairs (such as fixing shelves, and sealant in the bathroom) were performed in a very ineffectual manner. I will say that the agency was prompt with sending round a repair man when requested though.

When we were moving a new tenant in to the flat we had been renting with this agency to swap with a tenant who had moved out, Murray and Currie repeatedly put the wrong names on the rental agreement which we were signing; I don't believe this was out of any sort of malice but it's fairly unprofessional.

Our rent increased for two years in a row, I suppose due to the inflating costs of housing in Edinburgh, but I think it's poor practice to make people pay increasing amounts for a flat which is rodent infested and hasn't been refurbished for decades, without making any attempt to keep the interior of the flat up-to-date or in good condition.

There was also an incident were we were having a tenant move out and a new one move in, and so Murray and Currie requested that all of the current tenants of the flat vacate the property and remove all of our belongings for them to inspect it, for us to then all move back in after about a week. They were vague and evasive in emails about how this would work, as I pointed out that we as tenants do not have second homes or anywhere to store a flat full of belongings.

Eventually it was agreed that we would be able to pack up all of our belongings in the flat and move them out of the way so the flat could be inspected (whilst we as tenants vacated for a period); we did this and I emailed on the day we were supposed to be gone from the flat. It turns out, the letting agency had the wrong date planned all along and so I'm not sure that the inspection ever went ahead. To cut a long story short, we as tenants had to expend a lot of extra effort and stress to no avail due to the agency seemingly having poor planning.

On our check-out information pack which we were emailed before we moved out it said that we had to get the carpets professionally cleaned. This seems a bit ridiculous given that the carpets were decades old, threadbare, and filthy when we moved into the place.

Finally, I read the news recently that Murray and Currie Properties sent out an email to tenants who could not pay their rent during the coronavirus crisis asking them to sign a moral contract agreeing to repay in full at a later date, and pointing out that landlords are in the same situation as tenants. The idea of signing a "moral" contract to an agency like this is fairly distasteful, and to claim that landlords are in the same situation as tenants is laughable (although I'm sure there are some exceptions) given the wealth and class divide between the typical landlord and the typical tenant.

To sum up, I believe this agency is thoughtless, and does not care about their tenants.