The hotel was OK, but didn't meet my expectations ...

The hotel was OK, but didn't meet my expectations of a 4 star hotel. The walls are very thin...I could hear the people next to us as if they were in our room! The Keurig in the room was not functioning - they brought another one to the room that just spit out hot water (despite trying 3 different pods - and I have a Keurig at work that I use daily, so I know how to operate). The beds and pillows were clean but NOT comfortable. There was no channel guide for the TV (and no digital menu/guide). I called the front desk and they let me know that they have a channel guide at the Front Desk ....I mean couldn't they have used the copier in the business center and may a copy for me?