I had a reservation and came all the way from Utah...

I had a reservation and came all the way from Utah. It was raining the whole way. I got to the hotel at 4:00 am with a reservation. They would not check me in and left me stranded in the rain after driving all the way from Utah. I will never book a room with Hyatt again. There policies are rediculous and they would not accommodate me. They would not take my cash for parking and deposit. So they would not let me rent the room and left me in the rain all the way from Utah!!!!!!!