Colorado Lending Group

Review of Schomp BMW

I scheduled an appointment for my BMW 7th April fo...

I scheduled an appointment for my BMW 7th April for warranty work and said I'd need a loaner, no problem is what I was told, we will have a loaner for you. Got to dealership 11th April for my appointment and had to go over all the things I told the person I needed to get done again, no big deal, person said you will have your loaner pulling up and you'll be good to go. 50 MINS LATER NO LOANER, NO PERSON SAYING SORRY FOR THE WAIT or any information. I had to get up and say where's the loaner, OPPS SORRY WE GAVE YOUR LOANER AWAY AND YOU'LL HAVE TO WAIT FOR A CUSTOMER TO PULL IN AND GET ONE THEN, What????? What kind of dealership does this RALPH SCHOMP BMW, what a horrid place and experience, Kathy or Kiley whatever her name was , snarky girl had no decency to even come by once to explain what was going on , until I said where's my loaner?? Guarantee if this happened to her and on her watch , it'd be a different story , OPPS SORRY, , I finally asked for my keys back after the whole charade of finding out by osmosis that there's no loaner. I've bought several cars , M3 including from RS , hopefully this review will translate and future customers will see better service from their general service staff including the aforementioned. The saving grace the dealership offers is there service manger, Matt Mueller, he called me and made the whole experience OUTSTANDING, honestly cannot say if it was not for this fine gentleman I'd never return to this dealership. Good on you Matt, keep up the great work and offering service that keeps customers for life.