I purchased this system 3 years ago. The system, w...

I purchased this system 3 years ago. The system, when it works, is amazing. About 6 months after it was installed we noticed that it wasn't using any salt. I called and was told it was a salt jam. Pour a cup of hot water in and stir it.
A few months go by and same thing, called, same reply. Kept calling. Same answer.
Finally after 2 plus years I asked for it to be checked. Terrific Technician came out. The salt barrel was still full of salt and now water. Found out the system was faulty. There was a missing valve and the system never worked. The missing valve was replaced and now we have great water.
Bottom line...I replaced all the sink fixtures, toilets and shower heads when I moved here. Now I have to replace them again because they are corroded not to mention all the extra cleaning products and personal bath products I had to buy because the system didn't work and to add insult to injury I have a bill for $109 to install a working system after paying $6000 for a defective system.
I wish there was another dealer in the valley. One that actually provided actual service.
System is great. Technician excellent. Office personnel act like they couldn't care less and hate their job.
I haven't paid the bill yet and I am disinclined to pay it.

I would like to add an update.
I did pay the bill and shortly thereafter received an apology and a refund.
A few days ago I did experience an issue with my reverse osmosis drinking water system. I experienced a leak that appeared to be caused by a poorly engineered or defective part that failed. It was a simple fix that my son could handle. He spoke with Tanaya about picking up the part. After a little discussion about which part, Kinetico made sure that the part was available but also provided some other additional parts and tubing at no charge.
I am pleased to say that their service department has redeemed themselves in my opinion. I am certain the new part will provide trouble free drinking water for my family for years to come and I wish them continued success with the best water treatment system I have ever had.