Worst take-out experience of my entire life (happe...

Worst take-out experience of my entire life (happened on 06/19/2020). Umami is dangerously understaffed, has a malfunctioning order system that loses orders without a trace, and is responsible for managing the take-out orders of FOUR DIFFERENT RESTAURANTS at its address. Waited for almost two hours just to leave without any food and probably got exposed to COVID-19 because of the angry mob of people I had to wait with. Avoid these guys like the plague. The facts:
-Friend ordered two burgers and some fries at around 8:45 via Seamless
(owned by GrubHub, so GrubHub). Food to be ready between 9:20 and 9:30. We originally tried to order by phone but nobody was picking up.
-Show up at 9:25 or so. Wait in line until it's my turn, tell the worker I'm there under my friend's name. They write something on a receipt and tell me to wait.
-9:45-ish: nothing has happened. Tell them the name on the order again, but they don't confirm that it's being made or anything. Just look at me and say they're backed-up. A mob of food delivery guys and customers are now anxiously standing around waiting for their orders, most of them made by food apps. Almost nobody is socially distancing and people are vocally complaining. Even a staff member starts complaining about his pay despite working "twice as hard".
-10:00-ish: the place is supposed to be closed, and orders just stop coming out for a while. More people show up. One customer is so mad from waiting that he attacks some furniture.
-10:15-ish: we first learn that the ticket system isn't working from a guy who talked to a staff member. I make my way to the front and tell the staff I have been waiting for an hour and again give them my order information. Once again, they just look at me and go off back into the restaurant--no confirmation or anything. A delivery driver tells me that "their system is always having problems".
-10:30-ish: a staff member comes out to give us a lecture about how the system isn't working and that's the responsibility of corporate, not them, and that they've been working hard for eight hours and that people have been rude to them all day, that they're managing the orders of FOUR restaurants, and that everyone's been waiting for a long time, okay? I'm like, "okay, but where is my order from almost two hours ago?" I again tell them the name on the order and they go back inside. Just trying to talk to a staff member requires fighting with the ten-or-so people who are also freaking out about their orders, all in close proximity.
-Close to 11:00: after almost two hours of waiting, a staff member finally tells me that they do not have any ticket with my friend's name or information. They say they can try to make an order but they're about to close down. I respond, "so does that mean I'm SoL if you can't even make the order because of closing down?" I don't get an answer to this. Fantastic. I leave after having been around people yelling and brushing up against each other for hours, and am afraid I'm going to get COVID-19 now.
-In Conclusion: if you want to pay through the nose to wait hours in the equivalent of a post-disaster breadline with no guarantee of getting any food (but maybe some 'rona), this is the place for you. I know that COVID-19 has severely impacted the ability of many businesses to function, but this is just a nightmare.