Colleen Visel

Review of Aiello Home Services

Aiello Home Services just completed installing a c...

Aiello Home Services just completed installing a cooling & heat pump system in my home. From start to finish the entire crew was friendly, personable, respectful, and professional. Mike Massetti was the lead Tech and was extremely thorough and represents the company well - absolutely LOVED him!. He made it a point to tell me exactly what he/his coworkers would be doing (before he/they did it, which was appreciated) to ensure I was aware of what work was going to be done. The crew was very respectful of my property as well. They laid down plastic from the entrance of the house all the way up to the attic and walked around the house with shoe covers on to protect my hardwood floors. They cleaned their mess as they went along and were truly non-intrusive.

Mike set the expectations on Day 1 for the scope of work and the length of time the install and final walk-thru would take. They started right on time every single day, which is a rarity these days...even in 90 degree weather, and worked right up until 5pm. Mike stuck to his word and had the entire project completed in 3 days.

I truly cannot recommend Aiello's enough. We definitely did our research before picking the company we were going to go with for this project and even though Aiello's was more expensive and the project start date was further out than we would have liked (they were booked solid and now we know why), it was 100% worth it.