Tara Powers-Starr

Review of Empire Today, LLC

Workers used my shower for unknown reason and floo...

Workers used my shower for unknown reason and flooded bathroom floor. They didnt bother trying to clean it up before leaving. AFter installation, a foul pungent smell came from carpet. Pulled carpet back and realized there was mold on the carpet. Notified customer service who "opened a work ticket with PRIORITY" and waited for a call back from Local Installation Manager within 24 hours. Got a call back from West Texas (not local) Warranty Department who stated he could not help and to wait another 24 hours for a local installation manager to call me back. I called again and Sarah customer service rep attempted to call Robert Heise (Local Installation Manager) and left a voicemail because he could not be reached. She also left a message with Operations Manager Tammy Hauser who has not returned my call either. ANOTHER work ticket was generated and I was advised to wait ANOTHER 24 HOURS to wait for a call back. I CANT MOVE MY STUFF INTO MY NEW HOME AND HAVE MOVERS ON HOLD TILL THIS ISSUE IS RESOLVED !!!! I WILL NEVER USE EMPIRE AGAIN. PS.... LUNA CARPET AND EMPIRE ARE SISTER COMPANIES IN CASE YOU DIDNT KNOW........... I NEED HELP !!!!!!!