It was still an hour from close, hardly anyone in ...

It was still an hour from close, hardly anyone in the restaurant and it took someone 15 minutes to ask us if we wanted anything at all. We weren't allowed to use the upstairs seating, which would have been much preferred because the tables are just to wide on the bottom floor. This would easily be a 4 or 5 star restaurant if someone knew how to run the front of the house.