G. Saint Jean

Review of Fiesta Texas Theme Park

The lack of organization and poor customer service...

The lack of organization and poor customer service was extremely disappointing. We purchased our full day tickets, the day prior, and the next day we woke up early and drove over three hours to get there to maximize our day. When we arrived, the park was closed and none of the administration were answering calls. Google stated that the park was still opened, and finally we rechecked the website and they had changed the opening time from 11 am to 5 pm, but made NO announcement whatsoever. We weren't the only ones with that experience! Tons of cars were piling in with our same confusion and ultimate frustration. When we arrived at 5:30, guest services blamed us for not checking the site day of, despite the fact that we had already purchased our tickets and were not willing to make any compensation apart from letting us come during one of the next two days instead, as if we didn't travel from afar and have a set schedule. We ultimately went and tried to make the best of our time (mind you, this place opened at 5:00, we arrived at 5:30), however when we got there, they were testing the rides (which I believe, should've happened BEFORE the park even opened, it's not like they didn't have the time) so we had to wait until after 6pm to start enjoy the rollercoasters and other rides. We are definitely not returning, because this park does jot respect people's time or money. Thank goodness there's the one in Dallas as an alternative.