After much research I booked the Grand Mirage Nusa...

After much research I booked the Grand Mirage Nusa Dua for the second week of Jan 2019. This Resort is located in Tanjung Benoa area as has its own private beach. The location is fantastic, a bit away from the actual gated Nusa Dua resorts. There are many restaurants and affordable spas right outside the resort. Our check-in process was special due to the Ocean View room booked. The room was very big and had two balconies with great ocean views. The room was well equipped and the overall hospitality from the staff was good. The buffet breakfast is fantastic and the food is tasty. There is a nurse in the resort which is good.
The waterfall in the lobby is airy and beautiful. The kids club is really good and has hourly activities. Lots of water sports activities right at the beach if you are interested in doing that. The hotel also has daily shows at night. It looked fun from the balcony (we didn't attend any).

Still, I have rated three stars to this resort due to many reasons. I hope the management take the feedback constructively -

1) There is massive construction going on right in front of all the beach view rooms. It doesn t affect the views but does feel weird. There is noise throughout the morning and it does kind of look strange. A chat with some of the resort staff shed some lights on the construction time frame - It will finish around May/June 2019. Keep this in mind before booking.

2) The resort has two building - One main and the other where all the special rooms with the kids facilities are. With the construction going on the access within the resort for both the building were closed. Meaning, We had to walk all the back to the other building which took an easy 5 to 10 mins in intense heat via the back beach side or via the main road. After asking the reception we were given a transport shuttle to and fro as we had a 5 year old boy and it was just way too much to walk! Interesting the resort staff never advertised this shuttle option.

3) The bath products (soap, shampoo, conditioner etc) are in a tuff plastic bottle that you can't squeeze! It takes ages to tap to get the product out! This must definitely be looked into.

4) The air con in the Ocean view suite was not very effective. The air con controller was like very old school technology.

5) The fridge in the room was like 50 years old and didn't chill the water bottles or anything at all. This must be upgraded.

6) The overall ambience in the hotel is average, especially the tiles and the design of the floors (in our example - Level 4). The tiles outside the lift in the passage area looked like bathroom tiles. I must say the lobby area on level 2 is nice.

7) The kids club is good but the rule of having breaks (12pm - 1pm and 5pm - 6pm) means you have to collect you kids between those times. Though we didn't use this facility I felt this rule beats the purpose of having a 'whole day kids club' as you have to still come back twice to pick up the kid. Shout out to the ladies who run the club - really humble and good people.

8) The Ocean view room doesn't have multiple socket to charge your gadgets. I could only find one next to the fridge area. Luckily I had my own multiple usb wall socket. So remember to get yours if you plan to stay here.

9) TV in the room was old plasma with bad reception (grainy).

10) The kids pool with the water slide and fountain closes at 5pm! Why???!! Kids love it and I don't understand the reason to shut it down at 5pm. At least keep it open till 7pm during summer days!

Overall the stay was alright but I want to give a shout out to all then staff as I know they all work hard and keep guests happy.

11) As mentioned above, the suite gets a special check-in but at no point we were given any information about a 'nurse' being present at the resort. Such a critical point missed! We only got to know when we asked at the reception.

In short, the Grand Mirage Resort is grand (in size) but needs modernisation/upgrade and improved overall customer service.