Emily

Review of Rochester Mills Beer Co.

My family was coming into town to see our new hous...

My family was coming into town to see our new house and we made a reservation last Wednesday to be able to eat at Rochester Mills on Christmas Eve Eve. Sadly on Saturday, the restaurant called and cancelled our reservation, no reason given. We decided to go on Monday anyways in order to still bring our out of town family. We show up at 4:45 and put our name in for 7 people and they said wait time was 45 minutes to an hour; seemed pretty reasonable. We decide to grab a beer and play some pool while we wait. As we play, tables all around the restaurant remained open. Finally the 45 minute mark approached and I asked about our seating and she said we were still waiting. Then the hour mark approached and she said we were still waiting; yet, tables remained open and other groups of our size were being sat. The hour and thirty minute mark finally hit and we were quite confused on the lack of effort to seat our party. When talking to the host about the over estimated wait and all the empty tables she claimed those were for reservations, but yet our reservation was cancelled by the restaurant two days ago? At this point we were very upset for the lack of service Rochester Mills was offering a party that had now been waiting for 90 minutes, with multiple tables that had been waiting for a reservation to show the entire time.
After a manager heard of the situation, we were seated and our waitress, Allison, actually redeemed the night. But if it was left to just the hostess staff then I can t believe anyone would actually go to Rochester Mills. Even when they see a disgruntled party, they continue to shove them aside and not try to calm the situation. I understand the nights before the holidays is busy for everyone but it was apparent last night that Rochester Mills is not equipped with the staff to satisfy its many patrons.