I'm so sorry to your cancellation policy.

I'm so sorry to your cancellation policy.
I couldn't get to Calgary due to my bad condition today(Unexpected allergy attacks me!!) and had to canel reservation. And the staff said I'm gonna be charged $36 same as room charge for one night I'm going to pay if I go to here today by their policy. I guessed I'm gonna be charged some becasue I called on the day I booked.
I feel really really bad and won't reserve here anymore to prevent wasting my money.