PLEASE SEE UPDATE AT END...ITS GOT MUCH BETTER!

PLEASE SEE UPDATE AT END...ITS GOT MUCH BETTER!

I feel compelled to write this for anyone who is wondering who this company is. This company may buy the right to "manage" your ground rent, that is money owed to whoever has the right to claim it. You may be here as you have received an invoice so here are some quick points:

1) You cant ring them
2) If you know you owe rent and its the amount you expect to pay or multiples of the amount you have to pay as you owe previous years, I strongly advise you pay before the payment due date. You may have information on what is owed annually. Do not dig heels in if you owe it.

4) This company makes money in a few ways, the ground rent fees (which cant change), fees associated with non-payment, fees for asking permission to do things to your house and selling the rights to your ground rent (possibly to you)
5) Despite opening an account to pay I couldn't pay online or by phone so I did a bank transfer so I had proof of payment. The payment took two days to clear. Check any payment(s) are not returned and KEEP A RECORD.
6) Numerous emails and enquiries went unanswered
7) They cant charge admin fees on ground rent if paid on time
8) It is in their interest that you dont pay so they can charge you non-payment fees
9) If you dispute any amount or fee, talk to a solicitor, dont expect HomeGround to be nice about it or even respond
10) Open an account so you can see your account is paid

After much reading about HomeGround and my experience I have to conclude this company and many like it make money on (for example) non-payment. Fees are unregulated so any challenge may go to court as its all about what is "reasonable". The fact is ground rent is out of the scope of many of homeowners understanding, there are companies like this who passively and aggressively try to exploit your own lack of knowledge.
If you owe pay and keep a record.

Update 4 months after that review (Oct 2019):

Hopefully some help and relief for customers in the same boat as me. I had reason to contact them again over a mysterious arrears charge on my account. I was less happy to see this after the previous experience but to my amazement they have a phone number and I must confess were very helpful! So, don't despair....you can now ring and believe me, they were informative and helpful in clearing up my issue. Massive improvement but my advice above still remains, pay if you owe, pay on time and keep a record and open an account so you can keep track.