Kirsten Kaldus

Review of Mackenzie Health

I can't tell if the staff is incompetent or simply...

I can't tell if the staff is incompetent or simply just don't care about their patients. My father had asked for water, when I came back the NEXT day they still hadn't gotten him water! I then went around looking for the fountain and found one which was broken - when asking where there was another the girl at the counter said there isn't. I asked how that can be... What do you do when your patients are thirsty and she just raised her shoulders (indicating nothing/ don't know). I then searched around in another unit and had to find the water myself. This is just a glimpse of what kind of service you receive here.

I'm giving 3 stars only because some of the doctors are actually good and there are those "unicorn" nurses (can count on a single hand) which are actually genuinely kind and helpful. All other services are below subpar.