Barbara Ailstock

Review of King's Creek Plantation

On the day of our tour and after buying Into the r...

On the day of our tour and after buying Into the resort, we left a bag with our Mac in it accidentally in the room. Communication was so poor no one knew or cared to know if it had been turned in. Had to drive two hours back to sight only to be told by front desk Ricky that they were not responsable and that no one was to held accountable. It was later reported that an employee had broken protocol and after removing it from the room, locked it in a van. Only after threatening to call the police and speaking with the Vice President of sales were we able to get our property back. Natalie and Ricky provided the worst and rudest customer service I have ever seen and seemed to believe that employees should not be held responsable for items they take from the rooms after you have left. The employee who had the computer never reported it in the course of the day. Once we got the backpack back we noticed it had been gone through which means they knew they were in possession of the Mac. This is the rudest and most disrespectful contact I have with resort employees in all my travels and as an owner feel that we can not even confidently leave items in our rooms if what these two desk people said is true: employees are not responsable for lost or stolen items!! They have a blank check to rob guests blind with zero backlash from management