Barbara Montanari

Review of Movement for Reform Judaism

The hotel is very grand and in a great location, a...

The hotel is very grand and in a great location, and the rooms are very spacious and very lovely. I also really enjoyed my breakfast, especially the very lightly smoked side of salmon with creamy scrambled eggs and the lovely tea. I ve deducted stars because the hotel did not offer me a satisfactory solution to a si-fi issue in my room. I arrived at the hotel at 5pm and immediately the si-fi was not working. I went to reception and they said the si-di was out of action on the whole of the 5th and 6th floors, and that it would be back after 6:30pm. I would have appreciated if they had told me so at check-in. Then I asked to be moved to another room specifying that I wanted a quiet room. The lady at Reception found a room on the 2nd floor and told me it faced the internal courtyard. I went to check out the room and found the room faced outwards on a busy street and there was a very noisy crane in operation. So I went back to Reception and said that I was going to stay in the original room and wait for the si-fi to be restored. The wi-fi was never restored. I called Reception and a lady told me that she was not aware of any issues that she d been working since 2pm and that I should just reboot my computer. I explained that that was not the solution but she was pretty dismissive. At 10pm a very lovely guy from Reception (Marcos) came all the way to my room and tried to sort it out but couldn t. He then called IT and called me back saying that the issue should now be resolved. I found that I could connect for a very short time from my phone but it didn t last. I called Reception again and someone else told me that they would call IT again. For the whole evening I explained to everyone I spoke to that I absolutely needed the wi-fi to work that evening but they said the hotel was full. Eventually, I went to bed and the following morning the problem was still unresolved. I mentioned it when I checked out and the person didn t say sorry and it was obvious that he wasn t going to a to on this information as he seemed pretty disinterested. I would have expected a much superior level of concern for the guest for a hotel of this league. No effort was made to accommodate my need to work that evening and this is pretty unacceptable. Every year, at my company we organise a major computing conference in the convention centre just behind the hotel. I will think twice before recommending to the delegates - all in computing - to stay in a hotel that does not take seriously the issue of having a wi-if connection for work in the hotel rooms.