Ross Miller

Review of Crowne Plaza Hotel, Perth

I have been an IHG member for many years primarily...

I have been an IHG member for many years primarily using Crown Plaza both here and overseas. I have stayed here in the perth location several times previously. When booking in through the hotel in house contact, i advised it was for two people and for a special celebration stay. When we got there, the room was the smallest CP room I have ever experienced. The agent had not explained this on booking. The bathroom was small, tight fit where you almost had to leap over the high bath edge to get into shower. There were virtually no drawers in the room for various items so we had to live out of the two bags. There was a very limited tea coffee facility, no biscuits, one teaspoon, no bedside drawers and generally small all round. The bar service was polite but slow. When ordering some bar snacks, it took 40 minutes for a soup and burger, being advised the kitchen was busy.The other meal had virtually no taste to it and even when there were high storm winds and rain outside, we still went out to eat rather than staying inside like we would have in most other CP venues. The concierge was great, knew his stuff and was very friendly. Compared to Auckland, Hong Kong, Adelaide and Melbourne, this was a significant let down. The positive of course was the location with a river view. Close to some nice eating spots. But unless there is some major changes, we would not be staying there again and we are now considering moving over to the Accor group for the foreseeable future. A very disappointing experience for such a special occasion.