Lisa Nguyen

Review of Crowne Plaza Hotel Burlingame

I haven't arrived to the hotel yet, so solely basi...

I haven't arrived to the hotel yet, so solely basing on the customer service. I called the hotel and asked about their airport shuttles and the first woman hung up on me after saying, "we'll be there" with no other context. The second woman gave the quickest directions from the airport to those airport shuttles, with little to no regards of if I actually heard her. I preceeded to continuously ask her to talk slower while she gives vague answers of where the shuttles would be at SFO. Like, honey, SFO is gigantic how the flying hell do you want me to find the shuttles at "upper level in the departure in the middle lane across the street". The customer service was completely unhelpful and frankly, she probably didn't know what she was talking about. Hire better employees that are willing to do their job with actual effort.