If I could put no stars I DEFINITELY would. One of...

If I could put no stars I DEFINITELY would. One of our lines was hit with a ball last year so it started hanging, we called IPL and they told us they couldn t do anything until we put a hook on the roof. We cannot put a hook on the roof because that would mean the line would be on the gutter. No help. Then today the other line fell down ON THE GROUND so we called again. They came out, did absolutely nothing for us again. I m so fed up with them. I have a 5 year old who plays outside in our yard, we cannot have lines hanging down and especially not on the ground. Thank you guys for doing absolutely NOTHING to help us out.