r weil

Review of Firstat

Aid did not show up today!

Aid did not show up today!
Moe did not call to leave a message as he stated. No call and or message left. If he made a call, it was to someother client as we have caller id and nothing was received.
The first aid took vacation and no replacement aid was offered. Two weeks, then became 3+. Moe first recorded on the file that the patient declined services, this was not the case. A temp aid was sent after my daughter had to contact Moe to resolve the issue.
Obviously the first aid did not want to loose the account.
Well, they have. We strongly suggest others know the difference between Registries and Agencies before they select one for care.
Having an aid simply sit and watch TV or play with cell phone is not what was needed.