emer Hayes

Review of Galway Bay Hotel

Just arrived back from a 5 night stay not impresse...

Just arrived back from a 5 night stay not impressed when checked in, had to book times for breakfast and dinner, went to book the pool was informed that it was fully booked up until the Monday morning and then the only time available was at 8 in the morning was a bit shocked by this as 6 weeks prier when I booked the stay I was informed that I could not book the pool until I checked in to the hotel. At meal times it was a bit like faulty towers, would be waiting a long time between courses and what u would order and get were not the same thing unfortunately, for instance my son ordered an ice cream Sunday one evening and received a round bowl of jelly, cream and 1 scop of ice cream, my partner got the duck one evening it came with veg and spud even though it was not mentioned on the menu so I decided to get it the following evening only I got not veg or spud with it, another night my son ordered the brownie it was meant to come with vanilla ice cream but came with chocolate instead, even though we all had got vanilla with our desserts that night it was just one thing after another even with the breakfast you would constantly have to be asking for things like tea toast and even then u could be nearly finished your breakfast before the tea or toast would arrive you could barely get them to bring you what you ordered let alone ask for something else, even though they had a lot of staff on but it was like they were obviously to what was happening, as for accommodation had to ask for them to call every day and even on the Monday I informed reception I would like accommodation to call as we needed fresh towels waited for nearly two hours and they never called so just gave up on Tuesday morning we were delighted to be leaving as it had gotten to the stage where we did not look forward to meal times one evening we waited 40 mins for desserts to come even though we picked the first sitting at 5.30 but could see from looking around a lot of people did not seem happy in there I really don't think it was worth the amount of money it cost us would never go back again, even the decor in the room was out dated and the pool was freezing plus quiet small all in all was not worth over the 1200 euro that it cost us, at the time we thought it was a great deal little did we know, but having paid up front we had to just try and make the best of it also pillows we're very un comfortable.