Dealership and I have been waiting for a lease for...

Dealership and I have been waiting for a lease for over a month. ALD cannot be reached. How will the return work out? Because of this and because of the negative reviews, I refrain from ALD Leasing. Just wonder when the manufacturers will choose another lessor. Even if the return via the ALG is easier for the manufacturer / car dealership, it pisses off customers in the long run.