Suny upstate accepted my son as an er transfer and...

Suny upstate accepted my son as an er transfer and then put us in a room where we sat for the next 12 hours waiting! They were extremely busy that night but still accepted our transfer instead of being honest about the situation and allowing us to find faster service elsewhere. My 11yo son was in pain and was told not to eat or drink due to his "upcoming" procedure. He has now been 20 hours without any food and about 15 without anything to drink! The staf