I love the pizza here, but calling to place an or...

I love the pizza here, but calling to place an order is getting to be very poor. Once I remained on hold for more than 15 mins. Today I called and was told to hold. A lady came on after and I told her I wanted to place an order for pick up. She asked me what I wanted and as I proceeded I was cut off and told to hold again. If you weren't ready to take my order, why did you come on the line and asked me what my order was? You all need to do better when comes to taking online orders. Seems a little chaotic.