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LeighAnn T

3 years ago

If I could give this hotel a 0, I would. Rooms & ...

If I could give this hotel a 0, I would. Rooms & internet were fine but they clearly have their plans down to an art for finding ways to charge extra for the room.
THEY WILL FIND A WAY TO CHARGE YOU FOR SOMETHING -- DO NOT, I REPEAT, DO NOT STAY HERE.
Despite no luggage, large coats, or anything to transport a pillow... despite talking with the front desk each time we came and left, talked with housekeeping just outside our door as we left for checkout -- they charged us for a pillow. They made deliberate choices in waiting until were hours away (though housecleaning went in immediately after we left) to call, called after they already charged my card, refuse to recount the pillows, look at cameras, or even consider they made an error. Hindsight is 20/20 - as I checked in, the front desk told me about "charging someone $6-700" for someone who smoked in a room when it only cost "like $150-200" for the cleaning and the person "needed to be taken away by police". They clearly have done this before and will continue to do so. STAY AWAY FROM HERE -- THEY WILL FIND A WAY TO CHARGE YOU FOR SOMETHING -- DO NOT, I REPEAT, DO NOT STAY HERE.

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