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Anthea Bisgrove

3 years ago

Phoned in advance to check on whether or not they ...

Phoned in advance to check on whether or not they could wire bind my document. Yes, they could easily do it. Double checked all the details. No problem, bring it in. When I arrived the girl could barely be bothered to lift her head from the PC to talk to me. Immediately said it wasn't possible, even though I had another planner which had been done before by Staples (sadly, no longer on the high street). So it clearly was possible.

Didn't care that I had come from out of town specially. Turns out that they were just too lazy to do it. If you don't want my business, don't string me along with empty promises and waste my time travelling into London. Just tell me up front you don't want to do it. Unbelievably useless..

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