I bought the products 2x no results, dm the owner ...

I bought the products 2x no results, dm the owner about a consultation or if anyone could contact me about the products, to see if i was using them incorrectly, no responses & the owner always posting good results, will not respond or have team members to contact you about the issuse ones have with her products & if you respond on her social media you'll be called a hater for asking questions.