I'm helping a construction company migrate Viewpoi...

I'm helping a construction company migrate Viewpoint's Spectrum software from one server to another - the ticket for help was submitted on December 23 and neither I or the customer has heard from Viewpoint tech support one week later. You can't call the tech support directly - you submit a ticket and hope they respond. If you depend on your accounting software to have good support, I'd recommend looking at other options.