Fi Gi

Review of Empire Today, LLC

Horrible customer service. Complete disconnect be...

Horrible customer service. Complete disconnect between installation and office customer service. Called and confirmed appt on Wednesday for a Friday appt. The lady on the phone informed me I would need a COC for asbestos. I told her I have it and will present it at appt. Get an automated call Friday morning to confirm again. About an hour later, I received a call from the office telling me my appt would be canceled for failure to send in COC prior to visit. I was never informed I would need this prior to visit. OK fine, I will send in COC and reschedule. About an hour later, I get a call from installation saying we will be there in 15 minutes! What?! I am not there anymore since I was told the appt was canceled, I will be there within an half hour. 20 minutes later I get a call from the office asking where am I because installation is waiting. Are you serious right now! And to top it all off, they got my order wrong. My contract was for carpet and partial tile, only the carpet guys show up, NO TILES! Will never use their again.