Stayed there one night upon an evening arrival to ...

Stayed there one night upon an evening arrival to London from the US. Best feature is convenience to LHR T5, but overall the hotel experience was great - nice clean room, good services, fast check-in and check-out, and very helpful and friendly staff when we needed to re-access the room we'd already checked out of to retrieve my son's forgotten jacket. I would recommend the hotel to anyone staying at or near T5. The only minor improvement I would suggest is making sure to give multiple keys to multiple guests, because my son and I shared a room and when I went down to the lobby to check on the restaurant while he stayed in the room, I could not get back as the lifts to the rooms are key protected and he needed the key in the room to keep the lights on. Super minor nit, and next time I'll remember to ask for two keys, but since key protected lifts are not a common feature it would probably be good to just default to providing at least two keys when multiple guests share the room.