I'm in the midst of my visit to Esplanade, but alr...

I'm in the midst of my visit to Esplanade, but already I've been gobsmacked by the best customer service I've had at a hotel in the UK ( and I travel around this great country a lot)
Since I had a very early (and loooong) train ride to Newquay I requested an early check-in. It was granted online. But when I arrived, my rooms previous guest had requested a late check-out , so they couldn't accomodate. I was visibly disappointed ( and in need of a nap!) I went to wait in the bar.
Less than ten minutes later Ashley comes up to tell me she's upgraded my room to a larger seaview on the first floor and no extra charge.
I brought my own organic food and there was no fridge, but when I call to see if I could arrange for some ice they brought a small fridge to my room.
Additionally the bed was kind of bouncy castle soft, so they put on two extra duvets and tightened them down with a sheet.
Every request was created with kindness and positivity and 'can absolutely do' attitude.

I have an autoimmune disease so these extra miles were not only kind, but compassionate and in these difficult times very very welcome. .