While the technicians have always been courteous a...

While the technicians have always been courteous and helpful every time they come out, the problem is that we have to keep having them come out. In the spring of 2013 we purchased a completely new heating and cooling system with new duct work and everything. The price for this was $24,400. Later that summer the upstairs system quit working and they came out and got it running. Again in the spring of 2014, the upstairs system quit working and they came out and fixed it. I believe this happened a time or two more before that summer was over. Again in the spring of 2015 the upstairs system quit. It took multiple calls and repairs and I think they finally replaced a part. Now in June 2016, it is again not working. I have been waiting over 5 hours for a technician and my last update is someone will be here close to midnight. We have 3 people in our home who have to be up at 6am for work or school. I certainly expected better for the price we paid.