Update... Ron called me the next morning. He asked...

Update... Ron called me the next morning. He asked me what my issues were with the system. After understanding the problem he promptly corrected the issue and performed a test. He is going to call me in a week to verify everything is working properly.
Thank you Ron

Very very disappointed with the customer service currently.
I have been a customer over 10 years with two accounts. I have purchased three systems to date. I paid over $1100 for my current home system. I have spoken with many customer service representatives with issues still unresolved.