DO NOT STAY HERE! My husband and I used our reward...

DO NOT STAY HERE! My husband and I used our rewards points to stay for one night for free. They charged my card $122 total, but told me I would receive the money back as long as the room was not messed up and I didn't charge anything to room service. I went to the bank today to ask for them to remove the hold from my account, and instead of putting on a temporary hold, the hotel had charged me. I called to have it worked out, and I've spoken to five separate employees all of who say that they are very sorry but unable to help me, than transfer me to someone else. I have spoken to managers, customer service at corporate and desk employees, they have admitted that they are wrong but have not refunding me my money.

Don't trust these guys- I have been lied to by multiple employees at this point and scammed. Hopefully my banks' fraud department takes care of this quickly because I need to put gas in my car and food on my table.