Dark Knight

Review of Mohonk Mountain House

Went there last month, and just like the other gue...

Went there last month, and just like the other guest below, I also noticed gate staff especially make you feel like you shouldn't be there, despite what you pay to stay/eat/hike there. In the brunch, waiters/waitresses are so stiff and looks like one has to pay them some serious cash to smile. I used to work in this industry and I fully know the drill, smile, smile, smile is the first thing to do when working in a restaurant. This place is great but its staff is below grade. In valet service, the supervisor was snapping fingers at his people like a mad man. This hotel need to retrain their whole crew for a whole month to refresh their true role in the hotel and to get rid of their bitchy attitudes. Lastly, I ate a piece of metal from the food when having brunch, I showed it to the matre'd (looked like he is) and seemed he's not surprised at all.