It is very difficult to get ahold of any reasonabl...

It is very difficult to get ahold of any reasonable eBay customer support. I guess realistically they don't need very much customer support as there is a tremendous amount of business going through eBay, however you can get reasonable customer service through Amazon Seller sites so in comparison it's quite atrocious. It won't take long before Amazon figures out how to better emulate some of the things eBay does and dominate in that area as well.