! BUYER BE AWARE !

! BUYER BE AWARE !
Thouse of you that follow my reviews know that I rarely write negative feedback unless essential information is being missdelivered.

Couple days ago we booked reservations @ The US Grant for the LaborDay weekend. We book through Hotwire and took advantage of their hot rate. Considering that there is only two 5 stars hotels in this area . I called both hotels inquiring about pool access. I called the number listed on Google for US Grand and received information that even though they do not have pool on the property their guests can enjoy pool at their sister property Westin.

I went ahead and made the reservation. Uppon arrival I learned that this is not the case currently due to Covid-19. Perfectly reasonable answer if only I didn't inquire about this specifically for the LaborDay Weekend.
To make matters worse this continued when I requested to speak to the manager. Kimber who considering her position should know better, instead of let me see what I can do approach ...talked to me as if I was five year old child that can't comprehend English. She even extended this approach to try to challenge my level of compassion for the ongoing unforseen Covid-19 related changes. Without once acknowledging that I simply may have been misinformed by absent-minded employee..this definitely is far from what one would expected for 5 star hotel accommodation.
If she is infact one in charge of the operations I'm not surprised this place is going down hill. Simple I apologize for the inconvenience - let me see what I can do is reasonable expectations with 5 star hotel accomodation. Instead I learned that she is apparantly not a Magician and can't make pool apear. I do not recommend this place.