If I can put zero stars, EVEN negative stars I wou...

If I can put zero stars, EVEN negative stars I wouldn't hesitate to do so. It's been almost 5 months since I sent over all docs requested per my end and so have the Lien holders for my vehicle. I've even resent the items 3-4 times. I had a total loss, which I was not at fault. & Yet they still chose to deny my gap claim lying through their teeth, saying I never sent anything over, when I have proof of "their technical issues" for supposedly not receiving my emails. All docs were sent before the 180 day deadline and still have the nerve to ask for an appeal letter too? Oh, and also to resend all proof. What a joke. Each representative I would speak to, including the manager Brian Roberts have been playing merry-go-round with the Lien holders and myself. They request proof and then say it's insufficient? What kind of joke is this. It's not like I'm requesting to pay my, out of the dealer 2019 BMW or Benz none of those high end vehicles. We're talking about a used vehicle 2017 Hyundai Elantra, with a balance of at least $2,000. I'm doing triple the work to get my coverage that I paid for & expected to have the date of my purchase. It seems like this "Corporation" only expects money but doesn't like to help their customers nor provide coverage. Looking for any excuse to not pay out. They used the date the lien holders RESENT docs for the third time as the date they received paperwork. Which was past the deadline. This is ridiculous and very infuriating. I've been with this debt longer than expected and can't even get another vehicle out of the dealer until the balance is cleared.

PLEASE DON'T TRUST THIS COMPANY!!! AND IF YOU ALREADY HAVE A CLAIM WITH THEM TAKE MULTIPLE SCREENSHOTS AND NOTES OF WHEN YOU SEND THINGS OVER, OR CALL THEM OVER THE PHONE. THEY WILL DENY ANY COMMUNICATIONS WITH YOU UNTIL YOU SHOW THEM PROOF. TAKE PICTURES ON YOUR PHONE IF NEEDED.

I am now seeking legal advice with my attorney that has covered my accident and other two cases. In hopes that something may be ressolved with this 'appeal letter' being asked for.