Update 5/23/18: I know I said I would update statu...

Update 5/23/18: I know I said I would update status on 5/19. I couldn't write anything because they didn't have time to work on my car until 5/22....The job was finally done on 5/22 but when picking up I found there is a new damage to the body of the car: paint about size of nail cap was gone. It is obvious that something had dropped on it to cause it. Now I have to bring the car back to get the paint touched up. I'm traveling this week. I will update status again when I have the paint touch-up work done.

Update 5/18/18: I came in today to get the plastic piece replaced. The manager was nice to help me though the process. I didn't get to use my supplier discount as I had hoped because I was told I couldn't stack the discounts. I do get 2 gas cards to make me happier. Alice was very kind and she had me setup for the repair and gave me a loaner while they work on the replacement work. Will post further update when I get the car back tomorrow.

Leased a Chevy Volt from this place. Worest experience ever! After I drove the car home and took a closer look. I found it has crashes on the back of the plastic piece already. I immediately texted the sales person and was told to come back the next day. When I get there the next day I requested for a reduction of price, they said that's up to the manager who is currently in meeting and I won't see him until 3 hours later :( I waited in the lobby. In the meantime, the sales person went to do what he needed to do to "polish" off the scratches. It could not get removed or concealed. Hours later he says they would replace the piece for me if I bring in the next day. I think it is acceptable resolution. But when I got home and opened up the trunk I see a bottle of paint in there and it is open!! As you can see in the pictures, there is paint spill all over the mat! I texted him back and he apologized. But after that, no return of phone calls/texts!!