johnny vivi

Review of Steigenberger Airport Hotel Am...

hotel is perfect but the Customer service is reall...

hotel is perfect but the Customer service is really really not convenient for a 4 star hotel....
Even with sending prove of flight cancelled by flight companby, they still keep the reservation and no way to refund or even just change date. Not really what we expect from this kind of hotel, especially when you come quite often and expect to be considered as a regular customer