Larry

Review of Five Star Tours & Charter Bus ...

I rarely write reviews but our experience with Fiv...

I rarely write reviews but our experience with Five Star was so awful and unprofessional that I had to share so others can avoid this company. Don t book through this company if you want to have a peace of mind on your vacation. We were supposed to have a 9a tour. I received a call from the company the night before that our tour was cancelled. After a long discussion, I was able to reschedule to the 2p tour that day. We had to reschedule our whole first day of vacation to accommodate the tour. On the day of the scheduled tour, we received a call that someone was en route to pick us up in 20 minutes. Literally one minute before the tour was supposed to start we received a call from someone else from the company that our tour was cancelled for unforeseen reasons. The company showed no remorse. It took me three additional days to get a hold of someone to request a refund. I was told that I would only get a partial refund. Senior management did not show any sympathy for their mistake and failed to show basic customer service and said they would only give me a partial refund. I was flabbergasted. After talking with The Grand Hyatt concierge, he echoed that they ve had several other guests who have had a similar experience with Five Stars. Please read the other bad reviews and notice how 5 Star Tours inappropriately respond to them. That's the same experience and customer service you will get if you use this company.